Homeowner Services
Online Services
Want to make a payment, see your account balance or association documents, send a request, or change your email address? You can accomplish these and other tasks online.
To access your property information online, you’ll need to create a CMA web login ID. This quick process will require your 5 or 6 digit property account number and temporary password that was sent to you in your CMA Welcome Letter. If you don’t have this information, contact your property manager.
- To create a CMA web login ID, Press the “Login” button on the left of the screen and follow the prompts.
- If you’ve forgotten your CMA web login ID but you know your property account number or, if you’ve forgotten your password, press the “Login” button and then press the button labeled “Forgot Login ID or Password”
- To view PDF documents, you’ll need Adobe Acrobat Reader. Click here to download and install it.
Payments
- CMA offers homeowners several ways to pay monthly association fees. If you would like to pay by check via mail, an online bill pay service, or in person, please see CMA Check Payment Options.
- If you would like to know more about setting up automatic debits from your checking account to pay your monthly or quarterly association fees, you can get see that information in Auto Debit Payment Options.
- You can start and stop automatic debits on line or by remitting a form. To start or stop deductions online login to your CMA Website Account, select “e-Payment” from the menu and click on the green plus sign at the bottom left of the page. To start automatic debits via mail or fax use Automatic Deductions Enrollment Form. To stop deductions use Auto Debit Stop Request Form.
- If you would like to make a one-time online payment from your checking account or with your credit card you can log into your CMA Website account, select the appropriate payment method and make the payment request.
- You can also make a one time check or credit card payment using one of the following links – however when you use these links you will have to fill in all required information. By logging into your CMA Website account, most information will be placed in the form automatically.
E-CHECK (offered at no charge) Credit Card (nominal processing fee)
- Payments can be mailed to:
Association Name
C/O CMA
PO Box 65851
Phoenix, AZ 85082-5851
Frequently Asked Questions
How can I find my Property Manager’s name and contact information?
Use the property search tool on the left side of this page. Search in one of two ways:
- (a) select “Location” from the drop-down and enter your zip code or city or,
- (b) select “Name” from the drop-down and type the first few characters of your community’s name.
Can I make dues, fines and assessment payments on line?
Can I pay dues at CMA offices?
Yes – during regular business hours: visit us Monday through Friday between 9:00 and 5:00 at 1465 Northside Drive NW, Suite 128, Atlanta, Georgia to make a payment.
We accept personal checks, money orders and cash – but not credit cards. Be sure to bring your coupon book with your account number.
Can I make payments over the telephone to my property manager or other CMA employee?
Why can’t I get my homeowner account to display? When I log in I see a “VMS” login screen – or nothing at all?
If you are browsing the web with Internet Explorer you may need to change some privacy settings so that you can access all of the CMA web site. Click on the following link to see how to change the settings: How to change Internet Explorer settings
Can I get to my account information on the internet?
Yes. Press the login button on the left sidebar of this website.
The first time you login to the CMA website you’ll be asked to create a CMA web login ID. To do this, you’ll need to have your 5 or 6 digit property account number and temporary password mailed to you in your CMA welcome letter. If you don’t have this information, contact your property manager.
To create your ID you supply an email address, password and answer a few security questions that will be used if you forget your password.
How do I get a login ID and password?
To do this, you’ll need to have your 5 or 6 digit property account number and temporary password mailed to you in your CMA welcome letter. If you don’t have this information, contact your property manager.
Press the “Login” button on the left sidebar of this website and follow the prompts. (To create your ID you will need to supply an email address, password and answer a few security questions that will be used to give you access if you forget your password.)
I forgot my login or password (or both). How can I get them?
If you have already created a CMA web login ID, press the “Login” button and indicate that you’ve forgotten your credentials by pressing the button labeled “Forgot ID or Password?”. You’ll need to supply your 5 or 6 digit property account number or CMA web login ID after which you will be prompted to answer several security questions.
Your property account number is on your payment coupon and was also sent to you in your CMA welcome letter.
If you don’t know your property account number and have forgotten your CMA web login ID, please contact your property manager to obtain your property account number.
How do I change my CMA website ID, password and/or email address?
Where do I mail my dues or other payments?
Can I set up automatic payments?
I don’t have a coupon book. How do I make payments?
You must have your account number in order to make a payment. If you don’t know your account number – but you do know your CMA web login credentials, log into your CMA property account and look at the section labeled “Account Information”.
If you can’t log into your CMA account, contact your property manager.
How do I change my mailing address?
How do I get my name in the gate directory?
How can I check on the status of my account?
How can I check on the status of a violation?
How can I dispute a violation?
Someone keeps parking in my assigned space. What can I do?
How can I get copies of By-Laws, Covenants, Conditions & Restrictions (CC&R), Insurance documents and other Association papers?
Most Associations publish their documents on the CMA website. Log in to your CMA account and click on the “Information” tab.
You may also contact your property manager for this information.
How do I reach CMA or my property manager in an after-hours emergency?
A licensed CMA property manager is available 24 hours every day. For after hours emergencies, call our main office number: 404-835-9100. Follow the prompts that will connect you with a live operator who will put you in touch with the after-hours property manager.
Who do I contact if I find common property that needs to be repaired or replaced?
Do I contact my Board of Directors or CMA when I have a problem?
How can I get permission to make changes to my home and/or landscaping?
I want to have work done on my house and need names and contact information of vendors who can do the work
How do I file a complaint about a neighbor or a note about a compliance issue?
Contact your property manager via telephone, email or USPS mail. Please supply:
- The address of the violator
- Type of violation
- Time(s) the violation occurred
- Picture(s) if possible
You may supply this information anonymously or with your name and contact information.